Return & Refund Policy

At AlisVerse Store, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer an easy and transparent return & refund process.

1. Eligibility for Returns

You may request a return or exchange if:

  • The product received is damaged
  • The wrong item was delivered
  • The product is different from what was shown or described on the website

To be eligible:

  • The item must be unused
  • The item must be in original packaging
  • You must contact us within 3 days of receiving your order

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Opened fragrances
  • Used apparel or items with signs of wear
  • Products without original packaging
  • Accessories with removed tags

3. Return Process

To initiate a return:

  1. Contact us on WhatsApp: 0345-6105823 or Email: info@alisverse.store
  2. Provide your order number and details of the issue
  3. Our support team will verify the issue
  4. You will be guided on how to send back the product

Note: The return shipping cost may be the customer’s responsibility unless the mistake is from our side.

4. Exchange Policy

If you prefer an exchange instead of a refund, we will:

  • Replace the item with the same product
  • Allow you to choose another product of equal value
  • If the replacement item is out of stock, you may receive store credit

5. Refunds

Refunds are processed after the returned item is received and inspected.

Refunds may be issued as:

  • Bank transfer
  • Store credit
  • Refund to your original payment method, if applicable

Refund processing time: 3–7 working days after approval.

6. Order Cancellation

You can cancel your order before it has been shipped.
Once shipped, cancellation is not possible—you may request a return after receiving the order.

7. Damaged or Defective Products

If a product is damaged or defective:

  • Take clear photos/videos as proof
  • Send them to us on WhatsApp or email
  • We will offer a replacement or refund without extra charges

8. Contact Us

For any return or refund questions:

Email: info@alisverse.store
WhatsApp: 0345-6105823
Address: Sargodha, Pakistan

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